If you have any purchasing or after-sales issues, please contact customer service email
Email: yourdoll202501@hotmail.com
Factory address：No. 30, Shatian Section, Dongguan, Guangdong Province, China
FAQ
Order
Which payment method is accepted?
Paypal & Alipay. If you want to pay by bank card please contact our customer service: Cupid@pygmalion-doll.com
Is there any guarantee?
If the parcel is lost or can not be received out of force majeure, we will offer full refund. Before the shipping, we will send customer videos of the finished doll and packaging video to guarantee the interest of customers.
How long is the production time?
2-5 days.
How long will customer service staff respond?
Our working hour is Mon-Sun, 9am-10pm.
We will respond witnin 2 hours in working hour and witnin 8 hours in non-working hour
Shipping
How to check my order number and track my parcel?
After payment is completed, we will send you the order number via email and SMS within 24-48 hours. Once you have obtained the tracking number, please go to the "Check Order Status" page to check the package information or contact customer service directly to inquire about the logistics information.
How long is the shipping time?
18-30 days (please note that some countries have fewer flights, so delivery times may be delayed)
Sex Doll
Are your sex dolls watrerproof?
Yes. But if you have added electrical functions for your doll, pls keep electrical components away from water.
How to clean doll hair?
Comb hair with comb. wash hair with shampoo. dry it with a towel. keep it in the air until it dry.
How to maintain sex dolls?
Apply baby powder
How to choose material?
similarity rate: hard silicone head>soft silicone head>TPE head; hard silicone body>TPE body. Price: hard silicone head>soft silicone head>TPE head; Pls refer to our blog to learn more information.
Why customization so expensive?
Customization requires creating mold, which is costly. Customized doll is made of made of silicone doll, which is more durable and more lifelike than TPE doll.
Production time is 40 days and video verification before shipping is supported.
